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| Frequently Asked Questions |
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Easily find answers below to the questions we hear most often.
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- Who is 3tailer? What name will show up on my credit card and/or billing statement?
- Why wasn’t there a packing slip, invoice, or any other forms included in my order?
- When can you be reached by phone?
- How can I get a tracking number?
- When can I expect my order to arrive?
- Can I have an order delivered to different addresses?
- What if I don’t want to pay with a credit card?
- Why do I need to give my CVV number?
- Is your website secure?
- Are all your products made in America?
- Why do you need my email?
- Is there a restocking fee on returns?
- How long will it take to see a refund on my card?
- What is your affiliate program?
- How many socks am I getting exactly?
- How does sizing work?
- Who is 3tailer? What name will show up on my credit card and/or billing statement?
3tailer, LLC is the parent company of this website and will appear on your billing statements. We are a Better Business Bureau accredited company and have been in business since 2005. Please contact us first before attempting to do a chargeback for an unrecognized charge. Our company website can be found at http://www.3tailer.com.
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- Why wasn’t there a packing slip, invoice, or any other forms included in my order?
We primarily will use email to correspond all information to you. To cut down on paper usage for environmental and cost standpoints (one reason why our prices are so low!), we do not have any unnecessary documentation that cannot be sent electronically. Please keep your invoice that was sent via email readily accessible, as it contains important information that may be needed for a return or exchange.If you lose your order receipt email, we can easily send you another one.
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- When can you be reached by phone?
We typically offer phone support Monday through Friday from the hours of 10AM until 6PM EST at our toll-free number (800) 251-3638. If calling after hours please leave a voicemail with your name, phone number, order number (if applicable), and a brief description of your inquiry, and a customer service representative will contact you as soon as possible.
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- How can I get a tracking number?
Simply contact us if a tracking number has not already been emailed to you.
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- When can I expect my order to arrive?
Please refer to our Shipping Policy for an estimated time of arrival. Please allow one business day for processing.
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- Can I have an order delivered to different addresses?
Yes, during the checkout process, you will have the option to select a different address from that of the billing address. If you do not change the address, it will default to the address you originally entered for billing.
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- What if I don’t want to pay with a credit card?
We also accept Google Checkout besides Visa, MasterCard, American Express, and Discover card. Special arrangements can be made for large orders and organizations. Please contact us first before attempting to pay by check or cash.
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- Why do I need to give my CVV number?
The CVV number, or verification number, listed on the back of most cards, is to verify that you have the physical card in front of you. As we are a secure site, you can rest assured that this information is encrypted and will not be shared with any third party. We also do not store credit card information for your protection.
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- Is your website secure?
Yes, we are secured by Thawte with an industry-standard 128 bit SSL certificate. You may verify this by clicking on the icon at the bottom of our website. Please make sure that the current date is being displayed on the bottom of the icon.
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- Are all your products made in America?
Yes and proudly so.
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- Why do you need my email?
We use your email to send you the order confirmation and tracking number. For this reason, you will not receive any physical forms included in your packaging.
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- Is there a restocking fee on returns?
No, we do not charge a restocking fee.
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- How long will it take to see a refund on my card?
After verifying that we received the products back to our warehouse it takes approximately 5 business days to refund your account.
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- What is your affiliate program?
Our affiliate program offers offer 20% commission on every sale referred to us via an affiliate link. Our system allows you to view impressions, clicks, and sales. Payouts start at only $50! Also, easily generate referrer tracking links to as little or as many products as you like. Click here to sign-up!
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- How many socks am I getting exactly?
When you add one item that's $24.95 to your cart, for example, that means you're getting 12 pairs (or 24 individual socks) for $24.95 plus shipping. To keep our prices low we cannot sell less than a dozen pairs at a time and we cannot mix and match colors. We apologize for any inconvenience but we feel customers appreciate lower prices more than flexibility at this time.
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- How does sizing work?
Sock sizes are different from shoe sizes, but we list both equivalencies for your convenience. Because of their stretch capabilities, our socks are listed in a range for size. Women generally wear sock size 9-11 while men tend to wear sock size 10-13. However, both are interchangeable.
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